WARRANTY

All jewelry purchased online and from physical stores offering Flicka have a two-year warranty period, in accordance with the Consumer Protection Act.
In the event that your product shows a defect in terms of material or workmanship, we provide you with a two-year warranty that applies to defects in material and processing, starting from the date of purchase. 
Our warranty is valid upon presentation of purchase data (order number).
The warranty does not cover:
• mechanically caused damage to the jewelry/accessory from dropping, tearing, breaking or other type of violation of the integrity, shape, type, color or size of the product.
• defects that are caused as a result of an accident, improper handling, negligence, improper use, care and storage, attempted self-repair, mechanical damage and natural wear and tear.
The warranty covers :
all manufacturing defects discovered within 14 days from the date of purchase.

The assessment of the causes of the defects is determined by a specialist jeweler in our studio. The period for examining the jewelry and confirming or refusing a claim is up to 5 working days after the date of receipt.
As a compliment to our customers, we at Flicka also provide an additional full warranty for the following jewelry and within the following mentioned periods:
Lot 1:  jewelry on elastic cord - warranty 6 months
Lot 2:  jewelry thread - warranty 1 year
Lot 3:  steel jewelry - warranty 2 years
Lot 4:  gold jewelry - warranty 5 years

SERVICE

Terms of service:
• Flicka provides correction/service only for jewelry produced by us.
• In order for a repair to be carried out, you need to send at least 50% of the material of the jewelry.
• Courier fees in both directions are at the expense of the client.
• The repair period is standardly up to 10 working days. In case of exceptions, they are agreed with the client and depend on the complexity of the damage to the jewelry.

We ask you, our clients, to send the jewelry for correction in an appropriate form according to generally accepted hygiene requirements. Please note that jewelry models that are heavily depreciated are not subject to correction. In the above cases, our colleague will contact you for additional clarification.

1. Compromised/broken cord or jewelry thread 

• re-stitching and adding material up to 30% missing parts  : 8 EUR | 15.65 BGN

• re-stitching and adding material of 30-50% missing parts  : 15 EUR | 31.15 BG

• damaged jewelry with less than 50% of collected material is not subject to correction.

2. Damaged steel jewelry without missing elements |  service: ring replacement, clasp replacement, extension replacement  : free of charge 

3. Damaged steel jewelry with a missing element |  service: adding a missing element (1 piece)  : 5 EUR | 9.78 BGN